Frequently Asked Questions

Everything you need to know about your Naotstore experience.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental US. International shipping times vary by location, typically arriving within 7-14 business days.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging. Exchanges are free, while returns for a refund may be subject to a small processing fee.

How do I know which size to order?

Each product page features a detailed size guide. We recommend measuring your foot or a similar garment and comparing it to our charts to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.

Are your materials sustainably sourced?

At Naotstore, we are committed to ethical fashion. We work closely with suppliers who prioritize sustainable materials and fair labor practices throughout the production chain.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.